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PRIVACY POLICY

INTRODUCTION

  • Unite Travels recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.

  • This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Unite Travels and its subsidiaries and affiliates.

  • This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by Unite Travels through any of Unite Travels customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").

  • For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Unite Travels. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

  • By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels.

  • This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Unite Travels business partners, advertisers, sponsors or other sites to which Unite Travels provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

  • This Privacy Policy is an integral part of your User Agreement with Unite Travels and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

 

TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

  • The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

  • "Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

    1. Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

 

    1. Other information: We many also collect some other information and documents including but not limited to


  1. Transactional history (other than banking details) about your e-commerce activities, buying behavior.

  2. Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.

  3. Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

  4. Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.

  5. Information pertaining any other traveler(s) for who you make a booking through your registered Unite Travels account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).

 

  1. If you wish to avail the auto-check in facility at hotels, you will be required to upload your identity documents like PAN Card, Aadhaar card, driving license, voter ID or any other permissible document for us to be able to provide you with the auto-check in facility.

 

 

HOW WE USE YOUR PERSONAL INFORMATION

 

The Personal Information collected maybe used in the following manner:

 

While making a booking:

 

  • While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

 

We may also use your Personal Information for several reasons including but not limited to:

  • confirm your reservations with respective service providers;

  • keep you informed of the transaction status;

  • send booking confirmations either via sms or Whatsapp or any other messaging service;

  • send any updates or changes to your booking(s);

  • allow our customer service to contact you, if necessary;

  • customize the content of our website, mobile site and mobile app;

  • request for reviews of products or services or any other improvements;

  • send verification message(s) or email(s);

  • Validate/authenticate your account and to prevent any misuse or abuse.

  • contact you on your birthday/anniversary to offer a special gift or offer.

 

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

  • Unite Travels will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

  • Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

 

HOW WE PROTECT YOUR PERSONAL INFORMATION

  • All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

 

 

CHANGES TO THE PRIVACY POLICY

  • We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

  • You may always submit concerns regarding this Privacy Policy via email to us at [email protected] Unite Travels shall endeavor to respond to all reasonable concerns and inquires.